FAQ – Frequently Asked Questions

If you are reading this page, you have more questions.

You want to know more about me, my experience, my work style, how much this will all cost you, and what you’re going to get.

The FAQ page on a website is usually my favorite page to visit, so if you’re here – *fistbump*

Questions you might have:

When will my project start?
What platforms do you design for?
How does the design process work?
What is your design philosophy?
Why do your designs cost more/less than designer X?
What would increase the cost above the listed prices?
Do you do print work?
Do you offer maintenance on my site?
What if I need something past the 2 week or 30 day period?
Can I call you?
What is involved in the WordPress training?
Why should I hire Little Leaf?

When will my project start?

It all depends on how many current projects are in my queue. Once you contact me, I’ll let you know your estimated start date. However, it won’t be booked until I receive your deposit, so act quickly!

What platforms do you design for?

WordPress self-hosted. I am not able to do complete designs for WordPress.COM, Typepad, or any other platform.

How does the design process work?

  1. After you submit a contact, I’ll get in touch to chat about your project and ask any necessary follow up questions and send you pricing information if it’s a good fit.
  2. I send a deposit invoice (50% or 33% depending on the project), contract, and PDF welcome packet of info (A Website Planning Guide, a Client Intake Form, and my Process Document.)
  3. The Client Intake Form asks a lot of questions to get a feel for what your design preferences, website goals, and brand is. The more information you give me, the better I am able to create a website that achieves your goals and that you love. Take your time on this step. I know you’re eager to get started, but it really sets the foundation for the project and makes the process go much more smoothly.
  4. Taking all of this information and my expertise on best practices on the web, I create the first round of mockups to get the conversation started. If you have a laser-sharp focus, I might only do one mockup, since you’re so clear on what you want. Otherwise, you’ll get 2-3 mockups to give you a feel for your website.
  5. I’ll revise the layout and design several times until you get a website that you are in LOVE with and is ridiculously effective. (For big projects, I also do a mockup of an interior page before developing).
  6. I install the design on a test site, where you get a chance to look at everything in action, see how to feels, and request any more changes.
  7. Your final payment is due prior to launching. Then I install the design on your website. Launch Day is a very exciting day. You should probably get a donut to celebrate

 

What is your design philosophy?

Design should accentuate the content and make it easier for users to find what they need and promote your products/services/etc. Instead of overshadowing your content with my design, I want to feature your content and drive viewers to the pages and products you want them to see. I’m a big fan of fresh, clean designs with lots of whitespace. Bright and bold or muted and feminine, I’m happy to work with all sorts of styles.And I always inform my opinions with design best practices.

Why do your designs cost more/less than designer X?

Good question. There is certainly a wide range of costs in the custom website design world. I’ve seen designs as cheap as $75 for an entire blog to $20K for a website. Usually, it’s a mater of experience and skill, but it could also be the cost of living where the designer is or whether the designer is the sole source of income for the family.

I thought long and hard about my prices – I want to make custom website design affordable to as many small businesses as possible (I am a big believer in the power and importance of a web presence), but I also want to offer websites that I know work and are truly high quality (which takes more time than throwing together a cookie cutter website). I arrived at my prices by finding the balance between affordability and quality.

What would increase the cost above the listed prices?

If you need a gigantic site with dozens of pages, the cost is higher than a simple brochure website with five pages. Similarly, the more work you need me to do (inputting lots of content, complicated technical work), the more expensive the project gets.

Do you do print work?

I’m focusing solely on website design for new clients, so I will only be doing print work as a part of a website rebrand process.

Do you offer maintenance on my site?

I sure do. I get that not everyone has the time or desire to take care of their website themselves, so I’m happy to offer solutions. Just ask!

What if I need technical support past the 2 week or 30 day period?

You can hire me to update graphics, fix bugs, etc. (Sometimes when you try to add your own CSS, accidents happen. I can help!) Contact me if you need me to fix something. You don’t have time to try to figure it out yourself, let me help.
Can I call you?
Sure! I schedule out my work a week or so in advance, so I need some notice. Let me know when you want to chat via phone or Skype and we can set something up.

What is involved in the WordPress training?

I will teach you how to update the the front page of your site, the sidebar widgets, the slider, and the gallery. I’ll also teach you about tagging, categories, the menu, posts, and pages. It is usually done as a screencast video that I make for your specific site and send to you so you can reference as you like.
Why should I hire Little Leaf?
When I ask my clients why they like to work with me, their answer is almost always the same: It’s enjoyable. It can be hard work to create an entirely revamped web presence, but it is my goal that you are not only happy with the end product but are happy with the process. It’s a lot of fun to see your vision become reality and even more fun to enjoy the people you work with! (Here are 5 more reasons)